Use of our website and the sale and purchase of goods from the website are governed by our terms and conditions as set out below. “We” or “Our” means Sheer Finesse and / or www.zackaroos.co.uk online shop. “You” or “your” means the person accessing, using or ordering from our website over the Internet.

Sheer Finesse acts as a sole distributor for the UK & Ireland in the sale of goods outlined within this website. 

1. Prices, description and availability of goods

All prices are shown in GBP (Pounds Sterling). Prices other than those in GBP are shown for guidance purposes only. Where goods are temporarily out of stock we will contact you so that you may choose between a refund on the item, having it shipped when it is back in stock or selecting an alternative product. Whilst we take the utmost care to ensure the product descriptions, pictures, information and prices are accurate we do not accept liability for any inaccuracies, errors or omissions. 

2. VAT

Value Added Tax (VAT) is calculated on shipping destination. It is included in the price for orders shipped to destinations within the European Union (EU). For orders shipped to destinations outside the EU the price excludes VAT but orders may be subject to local sales tax or import duty. These are not included in our prices and customers remain liable for payment of these taxes or duties on or following delivery.

Orders shipped outside the EU but paid for with a card registered to an address within the EU are subject to VAT. This VAT will not be displayed in the shopping basket but will be added to the amount charged to your card.

3. Payment methods

All orders must be paid in full prior to despatch.  We accept payment by way of cheque, bank transfer or credit/debit card using an online secure server.  We do not accept payment over the telephone.

4. Delivery arrangements

Your shopping basket displays the goods you have purchased.  We will notify you if your goods are not available to be despatched within the given  timescales.  PLEASE NOTE WE DO NOT DELIVER TO THE USA.

5. Returns Policy

We want you to be satisfied every time you shop with us. Our "no quibbles" guarantee means that if for any reason you are unhappy with the goods purchased you may cancel your order and return the goods to the Merchant within 7 working days from receipt of the goods, you will receive a refund within 30 days of cancellation. It is your responsibility to take care of the goods before returning them, and they must be returned in a state where they can be resold. This does not affect your statutory rights as a consumer. 

Bulk Orders are non-returnable.

Most merchants will provide returns information in with the delivery note/invoice. Where you wish to return goods and do not have returns information, you can contact customer services for the returns address of the particular supplier(s) you ordered from. Whichever way, it is vital that you enclose a covering letter with the return detailing your name, full address, order number and reason for return (please also specify whether you require an exchange or refund). We recommend that you use Recorded Delivery, as proof of shipping is not proof of receipt.

Unless the goods are defective, damaged or not as specified on your order acknowledgement, you are responsible for the cost of returning goods. We recommend that you use Recorded Delivery, as proof of shipping is not proof of receipt. 

6. Trademarks and copyright

All third party copyright, trademarks, brand names, product names and titles on this website are acknowledged. This website is protected by Copyright and the Copyright, Trademarks, logos and Intellectual Property rights. Any use, printing or copying of materials on this website, other than in the course of browsing, selecting products and ordering from us, is strictly prohibited. Any framing of this website is prohibited.